Terms and Conditions

Welcome to our Booking Terms and Conditions summary. Below, you will find a detailed version for a comprehensive understanding.

Overview

Services available for purchase or booking through Clipprs are provided by our Partners, not us. Our role is to facilitate your booking by acting as a commercial agent on behalf of our Partners. When you make a payment through our Website, or App, we collect and process your payment as their commercial agent, effectively settling your obligation to the Partner.

Service Contracts

The agreement for the services is strictly between you and the Partner. Clipprs is not responsible for the services provided by our Partners. However, if you encounter any issues, please notify us, and we will do our best to assist.

Booking Details
  1. Carefully review all details and restrictions related to a service before booking.
  2. Disclose any medical conditions or allergies to the Partner before your Booking.
Account Deactivation
  1. Clipprs reserves the right to deactivate your account if there is a breach of these Terms and Conditions or inappropriate behaviour towards our team or Partner employees.
Rescheduling and Cancellation

To reschedule or cancel a booking, use your Clipprs account, or contact the Partner directly.

  1. Cancellations after the free period will be charged. This can be 24, 48, 72 hours prior to the booking. The time period is set by the Partner businesses.
  2. No Shows will be charged the entire booking cost.
  3. The 50p booking fee is non refundable.
  4. You may cancel provided the Booking isn’t within the next 24, 48, or 72 hours, as determined by the Partner, for a full refund. If it is within this timeframe, no refund is available and you will be charged a late cancellation fee.
Contact Us

For any assistance or inquiries, please reach out to our team. We are here to help.

[Full Version]
Please read these Booking Terms and Conditions thoroughly before making any transactions through our Website, or App. Print a copy for future reference. If you do not agree with these Terms and Conditions, please do not use our services.

Defined Terms

App: Clipprs mobile application available on iTunes and Google Play.

  1. Customer: The buyer of any Services.
  2. Booking(s): Appointment at a specific time/date with a Partner. We will also use the term ‘appointment’ at times.
  3. Order: As defined in section 3.1. The booking process.
    Order Confirmation: As defined in section 3.4.
  4. Partner(s): Third-party businesses offering goods and services through our Website, or App
    Partner Contract: As defined in section 2.3(b).
  5. Services: Products, goods, and/or services offered by Partners.
  6. Clipprs Contract: As defined in section 2.3(a).

1. Introduction and Relationship

  1. The Clipprs Website, and App are operated by Clipprs LTD, a company registered in England under company number 13820568 (“Clipprs”, “us”, “we” or “our” for short).
  2. The Website, and App allow you to book and pay for a broad range of hair and beauty services from a variety of providers (our Partners). Those Services are provided by our various Partners and not by us.
  3. The provision of the Services booked via our Website, or App is the responsibility of the Partner which provides them.
  4. In the event you pay for Services via the Website, or App, your payment will be received by us acting as a commercial agent on behalf of the Partner. If we receive payment as a commercial agent on behalf of the relevant Partner, our receipt of the correct payment will discharge your debt to that Partner.
  5. You must have a valid card on your account before you are able to book. You will not be able to book without a valid card, even if you intend to pay with Cash at the venue.
  6. The legal implications of this is that when you purchase Services, with the exception of Orders made using the “Pay by Cash” option on the App or Website. Where no binding contract is formed, it will create two binding legal contracts.
    6.1: Clipprs Contract: Between you and Clipprs, based on these Terms and Conditions.
    6.2: Partner Contract: Between you and the Partner, subject to these Terms and Conditions.

2. Legal Contracts

  1. A contract between you and Clipprs (under which Clipprs has certain responsibilities to you in relation to the purchase or booking) (the “Clipprs Contract”). That contract is made based on these Booking Terms and Conditions; and a contract between you and the relevant Partner in respect of the provision or supply of the Services which you book through the Website, or App (the “Partner Contract”). That contract is subject to certain provisions of these Booking Terms and Conditions including the cancellation period selected by the Partner, which we will notify you of before you make a booking on the relevant Partner’s page on the Website, or App.
  2. All Services available for purchase on the Website, or App are offered by Clipprs on behalf of its Partners. That is, Clipprs takes and concludes your bookings as a commercial agent for its Partners. Therefore, we are not responsible or liable to you for the actual Services that are booked through the Website, or App.
  3. Failure to settle any payments for any services provided by our Partners through our app can result in legal action. This includes, but is not limited to, Court County Judgements (CCJ).
  4. We amend these Booking Terms and Conditions from time to time. Every time you wish to make an Order on the Website, or App, please check these Booking Terms and Conditions to ensure you understand the terms which will apply at that time.

3. Order Processing and Confirmation

  1. Orders and how the contract is formed between you and us AKA the booking process.
  2. The Order process allows you to check and amend any errors before submitting your Order to us. Please take the time to read and check your Order at each stage of the Order process and before finally submitting your Order.
  3. We are appointed as the commercial agent of the Partner to conclude Bookings on its behalf and the Partner Contract will be formed when we send you a written confirmation (by text, email, or notification) (“Order Confirmation”).
  4. Your Order Confirmation is your receipt from Clipprs. If you require a VAT receipt you need to contact the Partner directly. See clause 11.3 for more information.

4.Cancellations

  1. In addition to your other legal rights, you may in certain circumstances have the right to cancel a Partner Contract and/or Clipprs Contract (as applicable) and receive a refund or a credit note in accordance with the terms set out in this clause 4.
  2. Our Partners set their own Cancellation policies in line with our own. All partners have a Free Cancellation Period. This can be 24, 48, or 72 hours prior to the scheduled booking.
  3. If you change your mind about a Booking and wish to cancel it, the following cancellation terms apply:
    3.1. You may cancel (in whole or in part) a Booking up to 24, 48 or 72 hours (as determined by the relevant Partner) prior to your appointment taking place and we can offer you a full refund of the applicable amount via the original method of payment. However, if you cancel within the 24, 48 or 72 hours (as determined by the relevant Partner) prior to your appointment taking place, you will not be eligible for a refund.
  4. Cancellations of Bookings must be made by one of the following methods:
    4.1. using your Clipprs account via the Website or by using the App (if available)
    4.2. directly with the Partner
  5. Please be aware, the £0.50 booking fee is non refundable.
  6. All Partners are enrolled into our Payment Protection scheme. This means that No-Shows [not turning up to your scheduled booking] will be treated as cancelled by you and you will not receive a refund. You will also be charged 100% of the total booking cost. This will be taken from your registered card.
  7. Partners are also able to set a cancellation fee at their own discretion. From a minimum of 10% of the total booking to the full amount. Please be sure to read the Partners cancelation policy before booking.

[PLEASE NOTE THAT IN A SMALL A NUMBER OF CIRCUMSTANCES IT MAY NOT BE POSSIBLE TO CANCEL A BOOKING BUT WE WILL DRAW THIS TO YOUR ATTENTION BEFORE YOU PLACE YOUR ORDER SO THAT YOU CAN DECIDE WHETHER OR NOT YOU ARE PREPARED TO PROCEED WITH ENTERING INTO THE CONTRACT ON THAT BASIS.]
[ONCE AGAIN PLEASE NOTE THAT NO REFUND WILL BE GIVEN WHERE A CANCELLATION IS ATTEMPTED 24, 48 OR 72 HOURS (AS DETERMINED BY THE RELEVANT PARTNER) OR LESS FROM THE TIME OF THE SCHEDULED BOOKING.]

5.Reschedules 

For Bookings, if you wish to reschedule your appointment details (time/date) (in whole or in part) after you have received an Order Confirmation, provided your appointment is not due to take place within the next 1 hour (or otherwise as determined by the Partner and as shown on the booking page before you make your appointment), then please either do so via the Website, or App (if available), by following the link in your Order Confirmation, or directly with the Partner, and change your booking to another time that suits you.

  1. Please note that our ability and the Partner’s ability to accommodate your request will be subject to the Partner’s availability during the time you wish to reschedule. If for any reason you cannot reschedule [ie there are no more available booking slots], you will have to cancel if you cannot make your booking. Whether or not you are eligible for a refund will depend on the Partners cancellation policy regarding whether or not your appointment is due to take place in the next 24, 48 or 72 hours.
    1.1: If your appointment is not due to take place within the next 24, 48 or 72 hours (as determined by the relevant Partner), your appointment will be treated as cancelled by you and you will receive a refund; or
    1.2: If your appointment is due to take place within the next 24, 48 or 72 hours (as determined by the relevant Partner), your appointment will be treated as cancelled by you and you will not receive a refund. You may also be liable to a cancellation fee of up to 10% of the total booking cost, dependent on the Partner’s cancellation policy.
    1.3: In accordance with our Payment Protection scheme, No Shows [not turning up to your scheduled booking] will be treated as cancelled by you and you will not receive a refund. You will also be charged 100% of the total booking cost. This will be taken from your registered card.
  2. Please note you cannot reschedule your appointment details (time/date) (in whole or in part) where your appointment is due to take place within the next 1 hour.
  3. Please note, as set out in our Website & App Terms of Use, we reserve the right to withdraw access to our Website and/or App and/or cancel any Order in the event that you fail any credit or fraud prevention check or where we reasonably suspect fraud or money laundering by you or someone using your account.

6. Service Availability and Description

  1. Our Partners are under a legal duty to provide Services that are in conformity with the relevant Partner Contract.
  2. All Services shown on the Website, or App are subject to availability and the images and/or descriptions of the Services on the Website, or App are for illustrative purposes only and actual Services may vary from those images and/or descriptions.
  3. We require our Partners to ensure that all information provided by them for display on their page of the Website, or App is accurate, complete and not misleading in any way but we cannot verify the information which they provide to us. It will be each Partner’s responsibility to ensure that all of its Services listed on the Website, or App are available and accurately described.

7. Deposits and Early Payment

  1. Businesses have the right to ask for a deposit prior to the booking. This would be taken at the time of booking along with the booking fee.
  2. Deposits can be up to 50% of the total price of the service, this is at the discretion of the Partner’s providing the service. This amount paid is taken away from the booking when the final payment is made.
  3. Should a service be cancelled by the Partner after a deposit has been paid, the customer is entitled to a full refund.
  4. The same cancellation rules apply for bookings with a deposit. If you change your mind about a Booking and wish to cancel it, the following cancellation terms apply:
    1. You may cancel (in whole or in part) a Booking up to 24, 48 or 72 hours (as determined by the relevant Partner) prior to your appointment taking place and we can offer you a full refund of the applicable amount via the original method of payment. However, if you cancel within the 24, 48 or 72 hours (as determined by the relevant Partner) prior to your Booking taking place, you will not be eligible for a refund.
  5. Some Partner’s may request payment prior to receiving the service. Should this occur and you have not completed your purchased service, pending investigation, you could be entitled to a full refund depending on the circumstance of the incomplete appointment.
    1. If the Booking was not completed because you did not attend the appointment [No Show], you would not be eligible for a refund.
    2. If the Booking was not completed because the Partner had cancelled it, you would be eligible for a full refund.
    3. If the Booking was not completed because you cancelled the Booking, the usual cancellation rules will apply.
      1. You may cancel (in whole or in part) a Booking up to 24, 48 or 72 hours (as determined by the relevant Partner) prior to your Booking taking place and we can offer you a full refund of the applicable amount via the original method of payment. However, if you cancel within the 24, 48 or 72 hours (as determined by the relevant Partner) prior to your Booking taking place, you will not be eligible for a refund.

8. Consumer Rights

  1. If you are a consumer, you have legal rights in relation to services that are not performed with reasonable care and skill or are otherwise not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Booking Terms and Conditions will affect these legal rights.

9.Medical Conditions and Special Needs 

  1. It is your (or the person receiving the Services) sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to the Partner that might affect or be affected by any Services (for example without limitation, allergy information and health issues).
  2. If you (or the relevant recipient of the Services) fail to disclose any such information to the applicable Partner, neither Clipprs nor the relevant Partner shall be liable to you (or the recipient of the Services) for any injury, loss or damages resulting from the Services that could reasonably have been avoided if you (or the recipient of the Services) had disclosed that information prior to receiving the Services.

10. Resolving Issues

  1. We care about your experience and want to ensure we maintain the highest standards possible and so if you would like to make a complaint about one of our Partners or their Services, please either: speak to the Partner yourself to try and resolve the issue; leave an honest review on the Website or via the App to reflect your experience; and/or please contact us via the customer service email address and we’ll do our best to help.
  2. Following receipt of a complaint we will contact the Partner to try and resolve the issue on your behalf. If we are unable to resolve the issue following contact with the Partner, if we consider it to be fair in all the circumstances, we may at our sole discretion elect to refund the disputed/complained about amount directly to you via the original method of payment. Please note that it might take up to 30 days to receive a full refund in such cases.

[IMPORTANT NOTE: PLEASE DO BEAR IN MIND THAT WHILE WE TAKE ALL COMPLAINTS ABOUT OUR PARTNERS VERY SERIOUSLY AND WILL ALWAYS DO WHAT WE CAN TO HELP TO RESOLVE THEM, WE ARE NOT RESPONSIBLE TO YOU FOR THE SERVICE(S) WHICH THE PARTNERS PROVIDE AND ARE UNDER NO OBLIGATION TO PROVIDE YOU WITH A REFUND OR CREDIT NOTE IN THE EVENT YOU ARE DISSATISFIED WITH SERVICES WHICH YOU HAVE RECEIVED FROM OUR PARTNERS]

11. Price and Payment 

  1. Prices and any applicable delivery and/or processing charges will be as quoted on the Website, or App but may be subject to change by Clipprs or Partners at any time (in which case the Website, or App will be updated accordingly) and it is possible that, despite our best efforts, some of the pricing and other information shown for certain Services is incorrect.
  2. If the Service’s correct price at the time of your Order is higher than the price stated to you, we will contact you for your instructions before we accept your Order. If your Order has been accepted and you have been sent an Order Confirmation before the pricing error was realised, if the pricing error is obvious and could reasonably have been recognized by you as a pricing error, we will provide you with the option of reconfirming your Order at the correct price, failing which the Order will be cancelled. Where an Order is cancelled we will refund you any sums you have paid.
  3. The Partner has full responsibility for accounting for VAT on the total value of the Order, where applicable. Clipprs does not charge you VAT on Orders as the Services are provided by the Partner, not by Clipprs. As a result, Clipprs cannot provide you with a VAT invoice in respect of your Order. You will need to contact the Partner directly to obtain a VAT invoice, where applicable.
  1. Clipprs does charge a £0.50 service fee with every booking. This is non-refundable.
    1. Service fees are only taken on the initial booking; they will not be charged on rescheduling.
  2. Upon booking, you will be asked whether you would like to “Pay with Card” or “Pay with Cash.” These two options have different outcomes.
    1. Customers who opt to “Pay with Card” will be charged 5% of the price of the booking (+£0.50 booking fee) at the point of booking to secure the appointment. The 5% is taken from the total cost of the booking. The customer will pay the remaining balance (95%) to the Partner upon completion of the booking.
    2. Customers who opt to “Pay with Cash” will be charged 2.5% of the price of the booking (+£0.50 booking fee). The 2.5% is not taken from the total cost of the booking. The customer will pay the original booking price (100%) to the Partner upon completion of the booking.
  1. The “Pay with Cash” option is not available with all Partners, as some businesses may opt to be cashless.
  2. Payment for all Services must be made at the time of booking in pounds sterling by credit or debit card, or via a third-party payment processor such as Stripe.
    1. If you choose to pay via a third-party payment processor, you will be redirected to their site to make payment and will be subject to their terms and conditions, privacy policy, and other terms of use. Please check those carefully before confirming your Order. You will be responsible for protecting the confidentiality of your Website or App user ID and any password or other security information used by you to access your account on the Payment Facility. Any currency conversion costs or other charges incurred by you in making a payment will be borne by you in addition to the price due to us.
  3. Payments made through Clipprs are processed by third party payment services providers. Clipprs takes reasonable care to ensure that the payment system is available and functioning at all times, but cannot guarantee continuous, uninterrupted or secure access to the Payment System, nor can we guarantee that the system is virus or error free. We use third party payment service providers to process payments and because there are many factors beyond our control (such as delays in the banking system or in card networks), we cannot predict or guarantee the amount of time needed to complete the processing of your payment. Access to the Payment System may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to provide reasonable notice of any scheduled interruptions to the payment system and will do what we can to restore the facility as soon as reasonably possible.
  4. When you pay for Services via card, Clipprs will collect the payment in its capacity as the commercial agent of the relevant Partner. Once Clipprs has successfully received your payment for the Services, this will discharge your debt to the Partner on whose behalf Clipprs has collected the payment.
  1. Please note that when you make a “Pay with Cash” Order on the Website or App, you are still entering into a binding legal contract for the Order. Once your Order Confirmation is sent and the Partner Contract has been formed, you must pay the Partner in full when you (or the recipient of the Services) attend the appointment. If you fail to show up to an appointment that you have not paid for, you will still be liable to the Partner for the full amount due under the Partner Contract, unless cancelled in accordance with clause 5. In all cases the Partner Contract is subject to these Booking Terms and Conditions, including the cancellation period selected by the Partner.
    1. We offer our Partners a “Payment Protection” service, protecting them if you make a “Pay with Cash” Order and subsequently do not show up, or cancel/reschedule outside the Partner’s cancellation terms and clauses 4 & 5 of these Booking Terms and Conditions.
    2. You must have a valid card on your account before you can book; booking is not possible without one.
    3. In the event of a No-Show or missed appointment, we will debit your card for the full amount of the Order on the Partner’s behalf.
    4. If you attend your appointment as planned, your card will not be debited; instead, you will pay in the Partner’s venue at the time of your appointment by whatever payment method you choose.

12. Fraud and Misconduct

  1. Clipprs reserves the right to deactivate a Partner’s Clipprs account in the event of fraud or misconduct and/or where the Partner acts in a way that is inappropriate, abusive or otherwise unacceptable towards our Customer Experience team, or customers, either in communications via phone or email, or in person at the Partner’s venue.
  2. Clipprs does not condone using the app to conduct illicit illegal activities.

13. Liability

  1. Where we have been negligent and/or breached a contractual obligation to you, we will be liable for any loss or damage you suffer as a result, provided that loss and/or damage is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our negligence or breach of contract, or would have been considered by you and us to be a likely consequence of it at the time we entered into the Clipprs Contract.
  2. We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; or waste of management or office time.
  3. We do not exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under English law.
  4. Clipprs is not responsible for anything relating to taxes of Partner’s, this relates to VAT, Income Tax, Corporation Tax, and all others. The Partner’s are responsible for their own taxes. Clipprs can provide them with a tax year document of earnings through the app if they request it.

14. Our Right to Vary these Booking Terms and Conditions

  1. We may revise these Booking Terms and Conditions from time to time in the following circumstances:
    1. if we change the process for accepting payment from you; if there are changes in relevant laws and regulatory requirements; and/or if there are any other changes to our business that reasonably mean we need to amend these Booking Terms and Conditions.
  2. Every time you order Services via the Website or App, the Booking Terms and Conditions in force at that time (and available for view on the Website, and App and accepted by you at check-out) will apply to the Clipprs Contract between you and us and the Partner Contract between you and the Partner. You can find the date on which these Booking Terms and Conditions were last updated at the top of this page.

15. General

  1. All communications and notices from you must be sent via the customer service email or by post to Clipprs LTD, 20-22 Wenlock Road, London, N1 7GU. Clipprs may communicate and give notice to you via post, email or by posting notices on the Website, or App.
  2. Please note our customer support hours are: 9am to 6pm Monday to Friday, Saturday 10am to 4pm & closed on Sundays. On Bank Holidays 10am to 4pm (closed Christmas Day and New Years’ Day).
  3. Clipprs reserves the right to deactivate a Customer’s Clipprs account in the event of a breach of these Booking Terms and Conditions and/or where the Customer acts in a way that is inappropriate, abusive or otherwise unacceptable towards our Customer Experience team or employees of a Partner, either in communications via phone or email, or in person at the Partner’s venue.
  4. If any of these Booking Terms and Conditions are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
  5. These Booking Terms and Conditions will be governed by and construed in accordance with the laws of England. You and we each agree that the English courts will have non-exclusive jurisdiction over any claim or dispute arising from, or related to, the ordering and/or supply of Services via the Website, or App.

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